Service providers
Pointed uses providers to operate the features described below. The interview engine and features selected determine which providers receive information. Not every provider processes every interview.
Last updated:
| Provider | Purpose | Information |
|---|---|---|
| Convex | Application database, file storage and backend workflows | Account and contact details, recordings where stored, transcripts, results, permissions and workflow records |
| Clerk | Authentication and organization access | Account identifiers, sign-in credentials, profile and organization membership |
| Stripe | Hosted payments, subscriptions and billing administration | Payment and billing information entered into the payment flow; customer, workspace, subscription, invoice and payment-status records |
| Vercel | Website and API hosting | Requests, technical diagnostics and information handled by the hosted service |
| Railway | Long-lived realtime and GPT Live gateway hosting | Live interview messages, connection metadata and restricted operational diagnostics for enabled gateway engines |
| Mux | Video and audio storage, processing and delivery | Source recordings, edited outputs and media identifiers |
| OpenAI | Selected AI interview engines | Interview audio, text and context needed by the selected engine |
| Braintrust | AI gateway, generation tracing and operational evaluation | Model inputs/outputs and authorized interview transcripts and quality traces |
| Anthropic | AI generation and extraction through the configured gateway | Interview transcripts, business context and instructions needed for the requested analysis or output |
| ElevenLabs | Selected speech transcription, voice and interview engines | Speech, transcripts, interview context and audio where recorded |
| LiveKit | Live media transport, recording, hosted agents and selected model inference | Live audio/video, transcript and model context for the selected engine |
| Model providers through LiveKit Inference | Selected speech recognition, language-model inference and speech synthesis | Audio, prompts and generated responses needed for the selected model. The current configuration supports OpenAI, Google, DeepSeek, Deepgram, Inworld and xAI model families; hosted model families do not by themselves identify the upstream serving entity. |
| xAI | Selected realtime or inference engines | Interview audio/text and model context when that engine is enabled |
| Twilio through ElevenLabs | Requested phone interviews, when enabled | Requested number, call metadata, speech and recording information |
| Daytona | Managed story-video editing workspaces | Requested source media, transcripts, customer context, editing instructions and generated files |
| OpenRouter and selected model-serving providers | Workspace AI assistance, story-video planning and caption verification | Workspace conversation and authorized tool context, editing instructions, transcripts and verification audio for the selected model. Requests exclude providers that allow data collection under OpenRouter’s routing policy; available serving providers vary by selected model. |
| Exa | Business-context enrichment, only when a no-training account arrangement has been verified | Relevant company domain or business contact search identifiers |
| Resend | Service email delivery | Recipient address, invitation, request response or authorized interview-results message |
| Slack | Restricted internal operational notifications | Minimal review metadata and access-controlled links; contact-request notifications contain request type and company |
| Cal.com and connected calendar/meeting services | Requested appointment booking | Attendee name/email, selected time/timezone and relevant agenda details |
| PostHog | Limited dashboard and interview-page behavior analytics | Structured page and interaction events, technical status, and pseudonymous or session identifiers; no names, email addresses, interview recordings, answers, transcripts, generated stories, prompts or session replay |
Pointed uses PostHog for the limited product usage analytics described in the Privacy Policy. Interview content and session replay are excluded. For a privacy request, see your choices and rights.