AI customer interviews
Let your customers do the talking. Pointed turns their interviews into stories, insights, and proof your teams can use.
Real customer interviews. One-time free allowances. No expiry.
See how it worksACME Systems
Customer intelligence
How it works
Agents run the interviews and tie each answer to a person and an account. CS sees risk early, marketing gets stories, sales gets proof.
Top quote
Customer impact“With Pointed, we bring customer stories into the review—showing the value their teams are getting, in their own words.”
Jordan HaleChampion
Director of Customer Success · ACME Systems
Agent tools
Conduct video interviews
One no-login link. The agent asks follow-ups and records every answer.
Conduct phone interviews
Reach the people who won’t join a video call.
Schedule and coordinate calls
Find a time with each contact and book the call.
Create product tickets
Turn product requests into tickets, with the quote attached.
Record video testimonials
Customers tell their story on camera, in their own words.
Identify themes & trends
Spot what comes up across accounts, with the quotes to prove it.
Install
Prepare customer interviews in Pointed or your AI assistant.
Ask the Pointed agent to plan interviews, invite contacts and review answers, right from your workspace.
One Pointed. Room to grow.
Try it for yourself. Build a habit.
Bring your team when you’re ready.
Find your first insight
Get to know Pointed with a few real customer conversations.
One-time allowances. No expiry.
Join the WaitlistKeep the conversations going
Make customer interviews part of how you work, every month.
USD. Billed monthly.
Request Pro accessBring the whole team
Build shared customer intelligence across your organization.
A plan for your organization.
Talk to usEach plan covers one Pointed workspace. Free and Pro are limited to one signed-in user, the account owner. A customer account is a company you interview.
| Included | Pointed Free | Pointed Pro | Pointed Enterprise |
|---|---|---|---|
| Sales demos (Beta) | By invitation | By invitation | By invitation |
| Demo interviews | 10 total | 50 / paid month | Uncapped |
| Customer interviews | Up to 20 total, one per invitation | 100 / paid month | Uncapped |
| Customer accounts | 2 total | Unlimited | Unlimited |
| Invitations | 10 per customer account | No separate cap | No commercial cap |
| Signed-in workspace users | 1 account owner | 1 account owner | Teammates with roles |
| Saved recordings, results, and AI questions | Included | Included | Included |
| Distinct Gmail respondents (lifetime) | 10 per workspace | 10 per workspace | Uncapped |
| Allowance renewal | No expiry; no reset | Each paid period; no rollover | Uncapped |
What to know before your first conversation.
Sales demos (Beta) are enabled per workspace by Pointed. Upload short MP4 product clips and add product details for an AI guide to narrate. Enabled workspaces receive 50 starts per UTC calendar month, including previews, with up to five minutes per session and two sessions at once. This allowance is included during beta and does not use prepaid minutes. Uploads are limited to 100 MiB and two minutes per clip, with 1080p playback and 20 retained clips per workspace.
No. You get 10 demo interviews plus up to 20 real customer interviews across two customer accounts. Each account includes 10 invitations, with one interview per invitation. The allowances don’t expire or renew, so you can explore at your own pace. One free allowance is available per owner.
A customer account is a company you interview, inside your Pointed workspace. Free includes two customer accounts; Pro and Enterprise include unlimited accounts. An invited interview respondent doesn’t need a workspace seat. Free and Pro each allow only one signed-in user: the workspace account owner.
You can keep viewing saved recordings and results and asking AI questions. Upgrade from Free to Pro for more interviews. Pro’s 50 demo and 100 customer interview allowances renew with each paid billing period, without rollover or automatic overages. Deleting records doesn’t restore usage.
Free and Pro are for one workspace account owner. Pointed Enterprise adds teammates and role-based access to your workspace’s customer evidence.
Respondents use an email address matching their customer company’s domain. Free and Pro also allow 10 distinct Gmail or Googlemail respondents across the workspace, for its lifetime. Enterprise has no commercial Gmail cap.
Start with Pointed Free. Build your rhythm with Pro. Bring your team with Enterprise.
